Products purchased on the official website can be directly sold at any self-operated offline experience store to apply for return. Products purchased at the self-operated offline experience store can also be applied for return on the official website or another self-operated offline experience store.
If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.
Root warranty
Sugar mobile phones sold through all online and offline sales channels can enjoy normal return, exchange and warranty services after being rooted. In other words, normal return, exchange and warranty services have nothing to do with whether they are Rooted or not. If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.Accident treasure, guarantee accident
If the mobile phone is accidentally dropped, squeezed, collided, or filled with liquid during normal use, resulting in basic functional impairment of the mobile phone, you can enjoy free repair or replacement services. "Unexpected Treasure" needs to be purchased together with the mobile phone on the official website and offline experience stores. It cannot be purchased separately. The usage period is one year from the date of purchase.If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.
No insurance unless insured
1. After the mobile phone is repaired outside the warranty, a 90-day (inclusive) warranty will be provided for the repaired and replaced accessories. The warranty period starts from the date of repair;
2. For machines that are not subject to liquid leakage or have not been dismantled and repaired privately during the warranty period, after non-warranty paid repairs, the host can inherit the original warranty period.
If you have any questions, please call the 400-885-2999 customer service hotline or consult online customer service through the official website.